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Sven Gierlinger, Chief Patient Experience Office Talks Patient Experience!

By | Blog, Chief Patient Experience Officer, Health, Health Outcomes, Healthcare Organizations, Hospitals, Patient Engagement | No Comments

Patient Experience Week is April 24-28. In honor of this event, Dr. Pendharkar, Founder and CEO of Valeet Healthcare, sat down to chat with Sven Gierlinger, VP and Chief Patient Experience Officer at Northwell Health System, to discuss his perspectives on patient experience. Dr. Pendharkar: I understand you worked in the hospitality industry prior to healthcare. How did you make the transition into healthcare? Sven:  I was approached to go into healthcare by Henry Ford Health System. Henry Ford was opening a new hospital, and they wanted it to be very service centric — very hospitality focused. Hospitality, wellness, and…

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Welcome to the team, Alex Li!

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We’d like to welcome our latest team member, Alex Li!   Alex Li holds an M.S. from Columbia University in Mechanical Engineering with specific focus in Machine Learning and obtained a fellowship at NYC Data Science Academy. Previously, he worked as a Research and Development engineer in the Medical Device industry where he performed experimental designs, data acquisition, and data analysis to develop new manufacturing prototypes to improve existing process. With special interest in recommendation algorithms, he implemented a hybrid recommendation system for top rated beer that consists of content-based and collaborative filtering methods. Alex likes to play tennis and…

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AI will become increasingly important in the future of healthcare

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Artificial intelligence is beginning to make waves in all industries and especially in healthcare.  In 2012, there were less than 20 AI companies focused in the healthcare space — today, AI in healthcare is dominating all other industrial applications in respect to equity deals.   Just last year, it was noted that there were almost 70 companies focused on AI in healthcare.   This expansion is exciting and means that in the near future, machine learning and predictive analytics will provide clinical decision support, helping improve patient outcomes, healthcare systems’ performance measures, providers’ ability to work efficiently.    At Valeet Healthcare,…

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Patient Engagement Week!

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Patient engagement week is upon us!   What better time to reflect on the patient stories that led to my passion for creating better systems to engage patients.  I’d like to step back to 2001 when I was a recent college graduate with a passion for serving communities in need.  Going door to door in Texas neighborhoods allowed me to see and learn the needs of the community.   Developing programs tailored to their needs, such as community gardens and diabetes support groups, showed evidence that there was a way to transform health through empowerment.   My initial fire originated…

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Valeet Healthcare Goes to Australia

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We had the opportunity to go to Australia last month to explore partnerships with several healthcare facilities in Western Australia. Dr. John Walker, an anesthesiologist and healthtech aficionado, hosted me for which I was grateful. I visited several healthcare facilities and gained a deeper understanding of their needs. I was honored to give a lecture to doctors, residents and medical students about healthcare innovation. I also had the opportunity to talk with them on an individual level, learning about their concerns and needs. One thing stands out: fragmentation of healthcare and lack of real patient engagement tools are global problems….

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